Take a step up from individual video conferencing or messaging appswe combine both without making you jump to large. The avaya voice portal includes three primary software components. Rg hiring avaya enterprise architect pipeline 2020001 in. Voice portal delivers on industry leading it fit, reliability, scalability and manageability. Below you can find a simplified as well as detailed diagram of miarec architecture. The ea serves as a strategic advisor to avayas customer and typically leads the architecture and design phase of the engagement. Using a corporate directory to specify experience portal users. Chart and diagram slides for powerpoint beautifully designed chart and diagram s for powerpoint with visually stunning graphics and animation effects. The team, recently an avaya engineering team based in columbia s.
Apply to architect, software architect, engineer and more. If one looks closely at a simplified avaya aura architecture diagram see. Avaya, the avaya logo, avaya aura experience portal, avaya. Voice portal consists of three distinct software elements that can be deployed on one or more servers. Currently avaya are offering incentives to ease the pain for existing. Avaya spaces is a simple, convenient way to communicate and manage tasks. Avayas next generation messaging platform is avaya officelinx. Deploying avaya cm on avaya aura virtualized environment ve introduced with avaya aura 6. Avaya, the avaya logo, avaya aura experience portal, avaya aura. Self service solutions for ip telephony and services oriented. Media processing platform application execution and design environment voice portal management system media processing platform the media processing platform mpp is a key component of the voice portal architecture and performs the following functions. Network view of the voice portal ip architecture and software components the simplest diagram of the architecture illustrates the separation of access from presentation and business. Backend avaya aura experience portal and sipenabled.
Avaya provides a limited warranty on avaya hardware and software. Ideally a voice portal could be an access point for any type of information, services, or transactions found on the internet. Use the support by product shortcut at the top of each page, and select your product and release to find the latest product and support notices, the latest and top documentation, latest downloads, and the top solutions that agents are using to close customer tickets. The following figure shows the voice portal network architecture and the connections between. Over the next 10 months, blanco promises a rapid succession of product refinements and announcements. Apply to voice engineer, network engineer, architect and more. Solution architecture diagram cisco unified contact voice portal i ger roie eige uomate r ge reiee ee we eri ger roie e e i integri o i erig ie uiei uig ier ueue eure eei uu iig c r ie tree ueuig e erie uii. In the avaya voice portal architecture, access is granted by a converged ip telephony. Avaya 9600 series ip telephones builtin vpn avaya 1600 series ip telephones avaya 4600 series ip phones cisco sip phones 7940, 7961 and 7912 avaya 1408 and 1416 ip phones heritage nortel ip1100 and ip1200 ip phones software phones avaya onex portal for ip of.
Network service training avaya aura communication manager 7. Avaya ip office software download telephone magic inc. Solutions for avaya contact centers voice dna for the. Feature diagram editing behaviour similar to standard diagramming applications readytouse visiolike look and feel. Voip over business or enterprise class environment important terms used are voip server,voip client,codec,gateways,lateny qos,hard phone,soft phone. Take a step up from individual video conferencing or messaging appswe combine both without making you jump to large and expensive platforms. Avaya aura contact center is a software only application that runs on commercial offtheshelf servers and uses sip for voice communications.
Page 2 while reasonable efforts were made to ensure that the information in this document was complete and. Without avaya, it would be much more difficult for us to move forward technologically. To learn more about or obtain this software, go to the avaya ix. As shown in the highlevel architecture diagram below avaya breeze the. Sep 08, 2015 equipment and software validated the following equipment and software were used for the sample configuration provided. This is the generally available release of avaya voice portal 5. The team, recently an avaya engineering team based in.
However, they were capturing call traffic to troubleshoot certain issues with a software called voip monitor in a physical box via a vlan. Currently avaya are offering incentives to ease the pain for existing avaya callpilot customers looking to migrate to avaya officelinx. Weve been able to quickly act to provide better healthcare services and a better patient experience overall. Callpilot to avaya officelinx unity connected solutions. Avaya contact centers windows users may have problems unzipping the original so we have copied the unzipped. Tms diagram studioadd diagram and flowchart capabilities to your application. Voice portals are the voice equivalent of web portals, giving access to information through spoken commands and voice responses.
Audiocodes has designed intelligent, flexible, costeffective. Jul 20, 2010 its components and architecture are depicted in this diagram. Videos and tips on using the avaya support website can be found here. Avaya 9600 series ip telephones builtin vpn avaya 1600 series ip telephones avaya 4600 series ip phones cisco sip phones 7940, 7961 and 7912 avaya 1408 and 1416 ip phones heritage nortel. Version numbers for voice portal components such as voice portal management system vpms and media processing platform mpp are listed as shown below. Avaya voice portal implementation exam published on apr 27, 2012 excellent customer support. Avaya best practices guide for voice portal experience. Avaya aura contact center is a softwareonly application that runs on commercial offtheshelf servers and uses sip for voice communications. With its cloudbased architecture, freshcaller brings together the best of legacy features like ivr and advanced capabilities like smart escalations, voicebots, and customizable performance reporting to help you set up stateoftheart call center. This readymade web portal architecture template can be easily customized and save you many hours in your web application architecture designing. It is an exceptional system and the ideal migration path for avaya callpilot. On installing a service pack, the version number for the software is updated for example. Web portal architecture diagram examples and templates.
Avaya ip office, software, administration, voicemail pro, onex portal, user, download, ccr, ccc, conference center, fax finder, application server. Equipment and software validated the following equipment and software were used for the sample configuration provided. Backend avaya aura experience portal and sipenabled avaya. Sample architecture for avaya ip telephony solutions with.
Audiocodes has designed intelligent, flexible, costeffective sipbased enterprise session border controllers esbcs and media gateways for enterprise customers who are seeking to harvest the full. Our new crystalgraphics chart and diagram slides for powerpoint is a collection of over impressively designed datadriven chart and editable diagram s guaranteed to impress any audience. Your entire team works and meets wherever they might be, using any device. Configuring avaya voice portal with avaya communication. Ideally a voice portal could be an access point for any type of. Feature diagram editing behaviour similar to standard diagramming applications readytouse visiolike look and feel diagram editor highquality antialiasing drawing of blocks and lines blocks and lines can have transparency bmp, wmf, emf, png, tiff, gif and jpg images supported in blocks open. Oct, 2019 the cisco finesse agent and supervisor desktop for cisco unified contact center enterprise integrates traditional contact center functions into a thinclient desktop. Building on breeze, avaya announces oceana no jitter. Quantity equipment description version 1 avaya s8700 media servers with 2 g650 media gateways. Avaya aura session manager can enable centralized control of voice, video, messaging, presence and web applications that the company says can be rolled out quickly to the largest corporations. Network view of the voice portal ip architecture and software components the simplest diagram of the architecture illustrates the separation of access from presentation and business logic. Solution architecture diagram cisco unified contact voice portal i ger roie eige uomate r ge reiee ee we eri ger roie e e i integri o i erig ie uiei uig ier ueue eure eei uu iig c r ie tree ueuig e erie uii ger with cisco unified presence erer roie ee uerir eer age e office reee e er gger ier fe why cisco cisco builds on architecture. Voice portal supports voice and self service applications within the enterprise information technology it environment. Applications enablement services, according to avaya, is a software.
A web portal architecture diagram is used to describe the overall structure of your web system. The framework supports functionality from multimodal voice, video, and data access to an infrastructure providing a full range of communications. As you work through your scenarios, you can create a flow diagram. Apr 27, 2012 avaya voice portal implementation exam published on apr 27, 2012 excellent customer support. Feb 06, 2017 avaya best practices guide for voice portal experience portal setups application server, speech server, data interface configuration recommendations unlike traditional ivr applications where the entire application was selfcontained within the ivr platform, built with the ivr vendors proprietary tool, and may have used vendor specific interface components to reach back end. Avaya ix workplace formerly avaya equinox is a software application that runs on your workstation and can augment your desktop phone or replace it completely. Determining the installation history on an experience portal server 92. Overview of the avaya voice portal offers avaya provides two voice portal offers depending on whether you want to buy the server hardware and operating system software along with the voice portal. For instructions on how to access the product documentation, including installation instructions, refer to the avaya voice portal 5. Avaya aura communication manager 7, avaya, communications manager, communication manager, avaya cms, support avaya, avaya aura, avaya. Avaya, the avaya logo, avaya voice portal, avaya communication. Avaya ip office server edition and survivability design options. The recording service is a major component of miarec solution.
The ea serves as a strategic advisor to avaya s customer and typically leads the architecture and design phase of the engagement. The following diagram shows a typical solution integration of an avaya contact center select with a backend avaya aura experience portal system using the sip header creation sample application. Media processing platform application execution and design environment voice portal management system media. Architecture guide business talk ip ipbx avaya ip office. I would like to virtualize it and also troubleshoot using this. Voice portal does not indicate a separate service pack version number.
Avaya best practices guide for voice portal experience portal setups application server, speech server, data interface configuration recommendations unlike traditional ivr. Thus, this solution can handle all telephony, conferencing, unified messaging, basic web admin, media server, local backup, as well as time server functions if needed. Equipment software avaya communication manager avaya s8710 media server 3. The following equipment and software were used for the sample configuration provided. It aims to try and give a single experience whether on the desk phone, mobile phone or web.
The group is responsible for the development and testing of integrated ucdata networking solutions that. Quantity equipment description version 1 avaya s8700 media servers with 2 g650 media gateways r12x. Jeff cox is a senior solutions architect within avayas solutions architecture group. The cisco finesse agent and supervisor desktop for cisco unified contact center enterprise integrates traditional contact center functions into a thinclient desktop. The software application is a great way to take your phone with you as you travel around campus.
No supported certified loads restrictions avaya 11. Swampfox is a company founded on the desire to bring exceptional avaya voice portal and call center based products and services to market. Overview of the avaya voice portal offers avaya provides two voice portal offers depending on whether you want to buy the server hardware and operating system software along with the voice portal software. Freshcaller is a modern call center software for customer support, sales, it, and hr teams. Refer to your sales agreement to establish the terms of the. Avaya aura experience portal comprises next generation releases of what was previously known as avaya voice portal. The result will be software, services and platforms designed to orchestrate the user experience across multiple channels, culminating in the introduction of the fullfledged.
Com, avaya communication manager, avaya ip office manager, avaya site administration, avaya g430, avaya session manager, avaya voip, avaya aura communication manager, avaya cm, avaya aura messaging, what is avaya, avaya system manager, avaya phone manager, www. Equipment software avaya communication manager avaya s8710. Speech analytics software for contact centers and call. Avaya is helping us make a difference for healthcare and the local communities we serve. Solution design guide for cisco unified contact center.
You will get reply from examkill support within 8 hours updated material. Experience portal provides organizations with a single point of orchestration for all automated, multimedia, self service and integrated voice response ivr applications across inbound phone or video, as well as outbound phone, email, or sms applications. The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. Its components and architecture are depicted in this diagram. With either offer, the voice portal platform must be installed on a lan and must have connectivity to a private branch exchange pbx.
A combined avaya aura experience portal and avaya contact center select solution gives your customers exceptional service and improved efficiency. A critical characteristic is that every desktop is browserbased and implemented through a web 2. Administering avaya aura experience portal avaya support. Page 2 while reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, avaya inc. Experience avaya aura experience portal avaya aura. Based on a clients current and future expansion plans, the primary server can be designed to also handle onex portal and mobilitypresence application server functions. Verint speech analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence.
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